Courier Services (click here) – (209) 461-5394
or (888) LAB-HCCL
The laboratory couriers pick up specimens and deliver reports directly to
physician offices and other facilities. They are radio
dispatched enabling them to respond rapidly to client requests for STAT
and urgent procedures. Click here for
courier hours, information and packing procedures.
Consultations – Pathology (209) 943-2000 ext. 3468 or (209) 467-6330
Our medical directors and the senior members of our technical staff are
always available for telephone consultation to answer any questions you
may have pertaining to interpretations and methodologies of laboratory
tests and results.
Customer Service – (209) 467-6430 or (209) 467-6330
Our customer service staff can answer your questions regarding specimen
requirements, reports, and other services. They also call all panic or
critical values to the ordering physician and to the facility as well as
any telephone reports requested.
Billing Services – (209) 956-4400 or (209) 467-6430
For all billing questions, please call the numbers provided above.
Those procedures not performed by our laboratory, are forwarded to a
selected reference laboratory. Reference laboratories are chosen for
quality, reliability, and service and must be certified by the same
agencies which certify our own laboratory or by the CDC at the national
level. New procedures are regularly developed and should you find a
procedure not listed, please call our customer service department for
information concerning availability.
Specimen Collection – Click on the Test Menu Page or call (209) 467-6430 or (209) 467-6330
Testing accuracy is dependent upon careful attention to collection
technique and specimen preparation. A quality laboratory result starts
with the collection and handling of the specimen. If there are any
questions regarding the specimen, the laboratory will call to clarify
these matters. If you wish to collect specimens in your facility, the
laboratory will provide all necessary tubes and containers at no cost.